Privacy Policy

Effective date: November 13, 2026. Last updated: November 13, 2026.

This Privacy Policy explains what personal information Velv Lab LLC ("Bot Founders," "we," "us") collects through the Bot Founders app for Mac, the phone app when it is available, our account and cloud services, and botfounders.com (together, the "Service"), and how we use it. The Bot Founders membership program at botfounders.ai has its own privacy policy.

The short version

• The app runs on your Mac. Your chats, files, and bot work stay on your Mac.
• Your bots use your own AI accounts (for example Claude or Codex). Your prompts go from your Mac to that AI provider. They do not pass through our servers.
• We never receive or store your AI provider passwords or keys.
• Our servers keep what we need to run your account: who you are, your plan, your workspace and its members, and the devices you connect.
• We do not sell your personal information. We do not use analytics or ad trackers in the app.

1. Information we collect

Account information. Your name, email address, and an optional profile photo you upload. We also keep an account ID from our sign-in provider and the dates your account was created and updated.

Billing information. Your plan, number of seats, subscription status, renewal and end dates, and IDs that link your account to your payment record. Card details are collected and held by our payment processor, Polar. We do not receive your full card number.

Workspace information. Your workspace name; the names, email addresses, photos, and roles of people you invite or who join; invite status; and the names and security keys of devices that members connect.

Device and app information. The name of each Mac that hosts a workspace (taken from the Mac's name), app version numbers, and, if you use the phone app, the device's push notification token.

Connection information. Like most online services, our servers and our hosting provider receive your IP address and basic browser or app details with each request. We use them to deliver the Service and to protect it from abuse.

Phone and notification information. If you turn on phone access, we set up a secure connection (a tunnel) from your Mac and keep its address and status. Push notifications carry the chat title, bot name, and status. Any message preview is encrypted on your Mac for your phone only, and we cannot read it.

Messages you send us. If you email support, we keep the email and our reply.

2. Information that stays on your Mac

Your chats, files, documents, bots, bot instructions, bot output, and the data from apps you connect stay on the Mac that hosts your workspace. When a workspace member uses the Service from another device, their messages and files travel to the host Mac encrypted through our relay. We route them but do not store them and cannot read them.

The workspace owner's Mac holds the workspace data. The owner, not Bot Founders, controls it.

3. AI providers

The app runs AI tools installed on your Mac (such as Anthropic's Claude, OpenAI's Codex, and others you choose) and signs in to them with your own accounts. Your prompts, files you share with a bot, and the AI's answers are sent from your Mac directly to that provider under your agreement with them. Their privacy policies apply. We do not see this content.

4. How we use information

We use personal information to:

• create and secure your account and sign you in;
• run your subscription, seats, and billing;
• send invites, sign-in codes, receipts, and service and security emails;
• connect your members' devices and your phone to your workspace;
• deliver app updates and add-on bundles to accounts with an active plan;
• give support and answer questions;
• prevent fraud and abuse, and meet legal duties.

We do not use your content to train AI models. We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.

5. Service providers we use

We share personal information only with providers that help us run the Service, and only what each one needs:

• WorkOS: sign-in and identity.
• Polar: payments, invoices, and tax, as merchant of record.
• Resend: sending invite and service emails.
• Cloudflare: hosting, our database, file delivery, the relay, and phone access tunnels.
• Composio: secure connections between your workspace and other apps you choose to connect. Your logins to those apps are entered on Composio's own page.
• Apple and Google: push notifications to phones.

We may also share information if the law requires it, to protect rights and safety, or as part of a merger, sale, or reorganization of our business.

6. How long we keep information

• Account and billing records: while your account exists, and after that as long as needed for tax, accounting, and legal duties.
• Workspace information on our servers (workspace, members, invites, devices, phone access, app connections): deleted 90 days after your subscription ends.
• Push notification records: deleted after 1 day. Inactive phone tokens are deleted after 14 days.
• Phone access connections: removed when your Mac stops checking in.
• Data on your Mac: stays on your Mac until you delete it.

7. Your choices and rights

You can update your name and photo in the app. To get a copy of your personal information, correct it, or delete your account, email support@botfounders.com from the address on your account. We will confirm your identity and answer within 30 days. Depending on where you live (for example California, other U.S. states, the UK, or the EU), you may have more rights under local law, and you can use them the same way. We will not treat you differently for using them.

If you are a member of someone else's workspace, the workspace owner controls that workspace's data. Contact them first. We will help where we can.

8. Security

We use encryption in transit, encrypted relays for member messages, sealed previews for push notifications, and access controls on our servers. No system is perfectly secure. Keep your Mac, your email account, and your AI accounts protected.

9. Where information is processed

We are based in the United States, and our providers may process information in the United States and other countries. When the law requires it, we rely on safeguards such as standard contractual clauses.

10. Children

The Service is for businesses and people 18 and older. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy. The "Last updated" date shows the current version. We will tell you about material changes by email or in the app.

12. Contact

Questions or requests: support@botfounders.com. Velv Lab LLC, Las Vegas, Nevada.